Services and support
We take responsibility for the full solution lifecycle: analysis, design, delivery, commissioning, acceptance testing, documentation, training, monitoring and development. Service levels, response times and support scope are agreed individually and set out in the contract.
Workshops, requirements and risk analysis, architecture concepts and option comparisons.
Radio site surveys, LTE/5G measurements, satellite installation assessments, link and acoustic tests.
Pilots with success criteria agreed up front, measurements and a written recommendation.
Delivery, installation, configuration, migration, acceptance testing and documentation.
Helpdesk, service and updates, with a 24/7 NOC – round-the-clock support and network monitoring centres. Response times are defined in the contract.
Lifecycle and end-of-support planning, expansion and cost optimisation.
Custom projects
We design architectures and integrations for unusual requirements – from interoperability testing and pilots to integration with customer systems and maintenance procedures.
Yes. We run a 24/7 NOC – we provide round-the-clock support, and our network operations centres monitor the services we maintain at all times. Monitoring scope, response times and SLAs for each service are defined in the contract.
Clients covered by support contact our helpdesk at support@visioncube.pl or +48 22 417 12 01. Handling and response times are defined in the contract.
Describe the solution, its criticality and your support expectations. We will propose a scope of services and a way of working together.
